Salesforce Omnichannel Consultant - Santa Clara, CA Job at Rootshell Enterprise Technologies Inc., Santa Clarita, CA

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  • Rootshell Enterprise Technologies Inc.
  • Santa Clarita, CA

Job Description

Salesforce Omnichannel - Santa Clara, CA - Contract

Title: Salesforce Omnichannel Consultant
Location: Santa Clara, CA
Type: Contract

Minimum experience 10 Plus Years

Job Description:
We are seeking an experienced Salesforce Omnichannel Consultant to support the implementation of a cutting-edge Contact Center solution. The ideal candidate will have hands-on expertise in Salesforce Service Cloud Omnichannel for case routing and integration with AWS Connect for seamless call handling.

Responsibilities:

  • Design and implement Salesforce Omnichannel for intelligent case routing
  • Integrate Salesforce Service Cloud with AWS Connect to enable voice call routing
  • Configure routing rules, presence configurations, and queue management
  • Collaborate with cross-functional teams including Salesforce developers, AWS engineers, and business stakeholders
  • Troubleshoot and optimize performance of the integrated contact center solution
  • Provide technical documentation and support training sessions

Required Skills:

  • Proven expertise in Salesforce Service Cloud and Omnichannel configuration
  • Hands-on experience with AWS Connect integration for voice/call routing
  • Strong understanding of case management, automation, and queue-based routing
  • Ability to work independently and manage priorities in a fast-paced environment
  • Excellent problem-solving and communication skills

Job Tags

Contract work,

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