Job Description

About Us:
At Driven, we offer an unforgettable dining experience, featuring the finest steaks and seafood, complemented by exceptional service and an elegant atmosphere. As a high-end restaurant, we are committed to delivering the highest level of hospitality and ensuring that every guest feels like royalty. We are seeking an experienced, friendly, and polished Professional Host to join our team, ensuring that guests are greeted warmly and efficiently.

Job Summary:
The Professional Host will be responsible for managing the front of house, greeting and seating guests, and ensuring a seamless guest experience from arrival to departure. The ideal candidate will have excellent communication and organizational skills, a polished and professional appearance, and a passion for providing outstanding service in a high-end dining environment. This role requires a keen attention to detail, the ability to multitask in a fast-paced setting, and the ability to always maintain a calm and welcoming demeanor.

Key Responsibilities:

• Greet guests warmly and professionally as they enter the restaurant, making them feel welcome and valued.
• Manage reservations, seating arrangements, and guest flow to ensure a smooth and efficient dining experience.
• Maintain an organized, accurate guest waitlist, ensuring that guests are seated in a timely manner.
• Communicate effectively with the service team, kitchen, and management to coordinate seating and special requests.
• Provide guests with information about the menu, seasonal features, and restaurant policies in a knowledgeable and engaging manner.
• Escort guests to their tables, ensuring that they are comfortable and well-accommodated.
• Ensure that the dining area is visually appealing, clean, and organized, including monitoring the entryway and restrooms.
• Handle guest inquiries, concerns, and special requests with professionalism, providing prompt and effective resolutions.
• Assist with managing the flow of guests during peak hours, helping to minimize wait times and optimize seating capacity.
• Coordinate with the management team to accommodate VIP guests, members, large parties, and special reservations.
• Answer phone calls in a friendly and professional manner, assisting with reservations, directions, and general inquiries.
• Uphold the restaurant’s standards of hospitality, professionalism, and service excellence.
• Always maintain a professional appearance, adhering to the restaurant’s dress code and grooming standards.

Qualifications:

• Proven experience as a Host, Hostess, or similar role in a high-end restaurant or upscale hospitality setting.
• Excellent communication and interpersonal skills, with a polished, professional demeanor.
• Ability to multitask and remain calm and organized under pressure, especially during peak dining times.
• Strong attention to detail and a commitment to providing exceptional guest service.
• Ability to work collaboratively with the front of house team, kitchen staff, and management.
• General knowledge of both Driven and Endless business descriptions.
• Strong computer and reservation system skills (experience with TOAST)
• Ability to maintain a professional and polished appearance that aligns with the restaurant’s high-end image.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift and carry up to 20 pounds.
• Ability to walk and navigate around the restaurant efficiently.

Why Join Us?

• Opportunity to work in a prestigious, high-end steak and seafood restaurant with a talented team.
• Be part of an establishment that values professionalism, quality, and outstanding guest experiences.
• Access to training and development opportunities in hospitality and guest relations.
• A positive, dynamic work environment where your contributions are appreciated and celebrated.

Driven is an equal opportunity employer. Compensation based on experience.

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