Job Description

Essential Functions:  

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Oversees the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and Company policies and standards established
• Establishes strategic goals and direction for the Crew Scheduling team.
• Identify and anticipate operational disruptions and solve them in a proactive manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
• Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROPS) to develop recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
• Establish monthly staffing grids to ensure adequate crew staffing.
• Liaison with the FAA to remain compliant with FARs and processes, including crew member’s observations.
• Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide long-term solutions to problems.
• Participates as a Company designee of the ALPA / AFA Grievance Review Committee.
• Assist with contract negotiations and provide analysis of proposed contractual changes.
• Drives improvements in the daily operations with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
• Directs the development and revision of the Crew Scheduling Policies and Procedures Manuals.
• Ensures that all hotel rooms are confirmed on a monthly basis, including any anticipated additional rooms blocks.
• Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
• Coaches and provides leadership, direction, motivation, and supervision of direct reports.
• Appraises performance, provides performance feedback, takes corrective actions, and oversees training and development of staff.
• Promotes quality customer service with all crew members.
• Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System.
• Authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System
• Collaborates with other departments and Crew Pay to continue to develop and improve procedures in crew tracking system regarding pay.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Required Education and Experience:  

• High school diploma or equivalent.
• Previous experience in crew planning or scheduling is required along with having previous experience in managing a crew scheduling or related department.
• Must have excellent oral and written communication skills.
• Experience in Crew Tracking System and Microsoft Office software.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred Qualifications:

• Bachelor’s degree preferred.

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