Position Title: Care Navigator
Location: Remote/TX
Duration: 6 Months
Schedule: Hours of operation are 8-6:30 CST pm. We have 4 different shifts: 8:30-5, 9-5:30, 9:30-6, 10:-6:30
Lunch break: 1 hour during training, once assigned shift 30 minutes & 2 15-minute breaks OT potential can support other departments
Pay rate: $18.00-22.00/HR
Day-to-Day Responsibilities:
-These positions work in a Call Center setting where the contractors are on a phone queue
-Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.
Must haves: good attendance, call center background; worked with MCO insurance
Nice to haves: background in Service Coordination, and call center experience.
Disqualifiers: no call center experience, upcoming extended PTO/time off
Performance indicators:
Software Skills: Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype
Top skills:
Customer service, call center experience
Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc )
Insurance background.
| Education/Certification | High school Diploma or GED. | Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech |
| Licensure | n/a | Preferred: CHW |
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