Job Description

We are seeking a  Bilingual Client Intake Specialist  to be the first point of contact for potential clients, providing a compassionate and professional introduction to our firm. In this role, you’ll handle client intake calls, evaluate case viability, and collect essential information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment.

• Conduct initial client intake calls in both English and Spanish, gathering case details and required documents.
• Ensure clear and empathetic communication to make clients feel supported and understood.
• Maintain detailed case notes and client information in our case management system.
• Work closely with the intake team to ensure smooth and seamless transitions for each case.

Requirements

• Must be fluent in both English and Spanish.
• Previous experience in sales, customer service, or client intake is required; legal experience is preferred.
• Excellent interpersonal skills and ability to actively listen to clients.
• Strong organizational skills with great attention to detail.
• Self-motivated and proactive individual who can work independently.

$20 - $25 hourly + bonus eligibility based on performance

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

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