Job Description

Purpose

The Assistant General Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents. In this role, you will work closely with the General Manager to deliver memorable experiences to our guests. At our unique brand of vacation rentals and apartment communities, your role ensures that day-to-day operations are performed effectively, within a timely manner and with Platinum Service.  

Essential Job Functions, Duties, and Responsibilities  

• Develop an expertise in Streamline, our business and reservation management system  
• Review invoices and process them accurately and on time  
• Assist in developing relationships with nearby businesses to promote the community  
• Ensure each suite is ready prior to each guest stay  
• Assist General Manager to meet occupancy goals  
• Assist with community marketing  
• Interact positively with residents to maintain high levels of resident satisfaction  
• Demonstrate strong professionalism and integrity as a representative of the community  
• Contribute to cleanliness and curb appeal of the community  
• Comply with all industry Fair Housing rules and regulations  
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times  
• Other duties as assigned by General Manager  

Required Skills and Qualifications  

• Capable of performing the essential functions of the job, with or without reasonable accommodations  
• Ability to understand and communicate written and verbal directions  
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours  
• Ability to work nights and weekends, upon request  
• Must be able to work overtime as needed  
• Required to work on an on-call basis  
• Outstanding customer services skills  
• Well organized with excellent attention to detail  
• Aptitude to work independently with excellent time management skills  

Education and Experience  

• High School Diploma or GED Equivalent  
• One year of property management or hospitality experience preferred  
• Fluent in English, verbal and written; Spanish language skills preferred  
• Proficiency in Microsoft Office Suite  

Tools  

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required.  

Physical Demands  

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.  

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